Privacy statement

Filoform UK, located at Reading, Berkshire, RG7 1PQ is responsible for the processing of personal data as shown in this privacy statement.

Contact details:

Filoform UK
Unit K, Lambs Farm Business Park, 
Basingstoke Road,
Swallowfield, Reading,
Berkshire, RG7 1PQ
United Kingdom

Tel: 01189 886873

The sales & accounts department acts as the Data Protection Officer of Filoform UK. The sales department can be reached via info@filoform.co.uk

Personal data that we process

Filoform UK processes your personal data because you use our services and/or because you provide them yourself. Filoform UK only supplies products to the business market (b2b). Below is an overview of the personal data we process:

  • Christian name and surname
  • Sex
  • Address details (company data)
  • Telephone number (business + direct number or mobile)
  • E-mail address (business)
  • IP address
  • Information about your activities on our website
  • Internet browser and device type
  • Bank account number (company details)
  • For what purpose and on what basis we process personal data

Filoform UK processes your personal data for the following purposes:

  • Handling your payment
  • Sending our newsletter and/or brochures
  • You can call or e-mail if necessary to carry out our services
  • Inform you about changes to our services and products
  • To deliver goods and services to you

Filoform UK also processes personal data if we are legally obliged to do so, such as information we need for our tax return.

Automated decision-making

Filoform UK does not make decisions based on automated processing on matters that can have (significant) consequences for people. This concerns decisions taken by computer programs or systems, without a person (for example an employee of Filoform UK) sitting between them.

Filoform UK uses the following computer programs or systems: - not applicable -

How long we store personal data

Filoform UK does not store your personal data for longer than is strictly necessary to realize the purposes for which your data is collected. Your personal data will only be used for the communication between the two organizations for dealing with requests for quotations and orders. We use the following retention periods for the following categories.

Request quote

Filoform UK processes the following data for the issuing of quotations. This data is recorded in our ERP system. For active customers of Filoform, quotations are kept for an indefinite period and serve as reference work. Companies that submit a request for a bid, but ultimately do not proceed with an order, will be registered as inactive in the ERP system after approximately 24 months. When putting the relevant customer inactive, all contacts will automatically be removed from the customer file.

Data request:

  • E-mail address
  • Christian name and surname
  • Gender
  • Company Name
  • Phone number
  • Address data company

Orders:

Filoform UK processes the data below for orders. This data is recorded in our ERP system. Data resulting from an order have a fiscal retention obligation and must be retained for seven years. Filoform is legally obliged to keep its administration for this period. For active customers of Filoform orders with the personal data are stored for an indefinite period and serve as reference work. Companies that have not placed an order for more than seven years will be registered as inactive in the ERP system. When putting the relevant customer inactive, all contacts will automatically be removed from the customer file.

Data orders:

  • E-mail address
  • Christian name and surname
  • Gender
  • Company details
  • Phone number
  • Address data company
  • Delivery address
  • Contact delivery address name
  • Telephone number contact person
  • Sharing personal data with third parties

Filoform UK provides exclusively and only to third parties if this is necessary for the execution of our agreement with you or to comply with a legal obligation.

Cookies, or similar techniques, that we use

Filoform UK uses technical and functional cookies and analytical cookies that do not infringe your privacy. A cookie is a small text file that is stored on your computer, tablet or smartphone when you first visit this website. The cookies we use are necessary for the technical operation of the website and your ease of use. They ensure that the website works properly and remember, for example, your preferences. We can also optimize our website with this. You can opt out of cookies by setting your internet browser so that it does not store cookies anymore. In addition, you can also delete all information previously saved via the settings of your browser.

View, modify or delete data

You have the right to view, correct or delete your personal data. In addition, you have the right to withdraw your consent to the data processing or to object to the processing of your personal data by Filoform UK and you have the right to data portability. This means that you can submit a request to us to send the personal information we have in your computer file to you or another organization mentioned by you.

You can send a request for access, correction, deletion, data transfer of your personal data or request for cancellation of your consent or objection to the processing of your personal data to info@filoform.co.uk

To ensure that the request for access has been made by you, we ask you to send a copy of your ID with the request. Make your passport photo, MRZ (machine readable zone, the strip with numbers at the bottom of the passport), passport number and citizen service number (BSN) black in this copy. This is to protect your privacy. We respond as quickly as possible, but within four weeks, at your request.

Filoform UK would also like to point out that you have the opportunity to file a complaint with the Information Commissioners Office, This can be done via the following link: https://ico.org.uk/make-a-complaint/

How we protect personal data

Filoform UK takes the protection of your data seriously and takes appropriate measures to prevent misuse, loss, unauthorized access, unwanted disclosure and unauthorized modification. If you have the impression that your data is not properly secured or there are indications of misuse, please contact our customer service or via info@filoform.co.uk

Our website uses an HTTPS security. HTTPS , is an extension of the HTTP protocol with the aim of a secure exchange of data. When using HTTPS, the data is encrypted, making it impossible for an outsider, for example, eavesdroppers, to know which data is being sent.

Special and / or sensitive personal data that we process

Our website and / or service does not intend to collect data about website visitors who are younger than 16 years. Unless they have permission from parents or guardians. However, we can not check if a visitor is older than 16. We encourage parents to be involved in the online activities of their children, in order to prevent data about children being collected without parental consent. If you are convinced that we have collected personal information about a minor without this permission, please contact us via info@filoform.co.uk and we will delete this information.