Get quick answers to common questions about our products, service, and support.

If unsure, chat with our technical experts. We can work with you to identify the best solution for your project, based on environment, cable type, regulatory requirements, and long-term performance needs.

Many of our sealing systems are re-enterable. This means you can add, remove, or replace cables without compromising the integrity of the seal.

Yes. We can adapt sealing kits and jointing systems to meet specific project requirements, including non-standard cable sizes or complex duct entries.

No specialist tools are typically required. Our kits are designed for simple, safe, and quick installation with standard equipment.

Absolutely. Our technical specialists regularly work with consultants and design engineers to advise on product selection and provide specification support.

Yes. Our sealing and jointing solutions meet the relevant standards across all the sectors we cover, and come performance-tested under real-world conditions.

By extending asset life, preventing unplanned maintenance, and reducing replacement cycles, our solutions contribute to lower carbon footprints and more sustainable infrastructure.

Our resin and mastic production is mainly located in the Netherlands, with some production in Germany too. These solutions are distributed globally through trusted partners. Beyond manufacturing, we also have multiple locations in the UK and Germany. Each location has assembly facilities to ensure rapid delivery for our customers. Our global network allows us to cover everything from development to production to supply – all quickly and sustainably.

In short, whatever level you need. We can provide you with technical documentation, come to visit you on-site, and install with or for you as part of an end-to-end service. If you simply want a manufacturer, we can supply you with quality projects. If you want a turnkey solution, we can be there from start to seal.

Definitely. Our field engineers regularly visit customer sites to demonstrate installation methods, deliver toolbox talks, or provide Lunch & Learn sessions.

All product documentation, including installation guides, datasheets, and certifications, is available from our website or on request from our technical team.

Yes. Our technical team is available to assist with any post-installation queries, performance checks, or maintenance advice.

We can ship direct from our ex-stock range, straight to your site. Globally, we maintain strong stock levels and work with our international distribution partners to ensure fast delivery across Europe and beyond. Get in touch for lead times on any large or bespoke orders.

Yes. FILOform supplies into over 50 countries worldwide through our distribution partners.

Contact your FILOform representative or our customer service team. We’ll investigate immediately and, where required, arrange replacements or on-site technical support.

Yes. We partner with an extensive global distributor network, so you can source our products via a nearby stockist while still receiving expert technical and after-sales support from FILOform.

Simply get in touch with our sales or technical team. We’ll begin by understanding your application, site conditions, and requirements before recommending the right sealing or jointing solution.

You’ll be assigned a dedicated account manager supported by our internal sales and technical team, ensuring you always have direct access to the right expertise.

We aim to respond to most technical and sales enquiries within 1-2 working days. Complex project requests may take slightly longer as we tailor a full recommendation.

Absolutely. We work with contractors, utilities, and asset owners on long-term framework contracts, providing consistent supply, training, and technical collaboration through the project lifecycle.